Question 1

Do you offer same-day delivery?

Accepted Answer

Yes. Orders placed before the cut-off time are delivered the same day inside Kathmandu Valley for products marked "Same Day Delivery".

Question 2

Can I choose a delivery time?

Accepted Answer

Yes, pick a delivery date and time slot at checkout. A midnight surprise slot is available for a small extra charge.

Question 3

Can I send a gift from abroad?

Accepted Answer

Absolutely. Pay online with eSewa or Khalti and we will deliver to your loved one anywhere we serve in Nepal.

Question 4

Which payment methods do you accept?

Accepted Answer

Cash on Delivery, eSewa and Khalti.

Question 5

Is it safe to pay online?

Accepted Answer

Payments are processed securely on the eSewa and Khalti gateways — we never see or store your wallet credentials.

Question 6

How can I track my order?

Accepted Answer

Use the Track Order page with your order number and phone number, or sign in to see all your orders.

Question 7

Can I cancel my order?

Accepted Answer

You can cancel online until we start preparing your gift. After that please contact our support team.

How can we help?

Ordering & Delivery